It is reported that Apple has sent a new document to retail stores and authorized service providers outlining what they should do when customers face Face ID issues within the company’s flagship iPhone X, Staff Perform a diagnostic test first to see if Face ID problems can be resolved by repairing the rear camera, and if not, the employee should simply replace the phone completely, giving the customer a new phone
It may seem unexpected to fix the rear camera to solve Face ID problems, but many users have noticed that when the back camera fails, Face ID also fails to work properly. According to a Reddit user who had a Face ID problem on a phone iPhone X, the close-up lens on the rear camera is connected to the front-end TrueDepth camera, with no official information to confirm, and a message saying “Face ID is not available, try again later.”
The company says it is asking for the test “to provide the best customer experience.” Clearly, there are still many things we do not fully understand about Face ID, the basic authentication technology for iPhone X that allows quick and easy access To the device, such as how the back and front camera can be connected in a way that causes such problems to cause malfunctions, and this may be one of the reasons why Samsung has difficulty implementing its 3D sensor
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